Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.